Wattum Maximize your Mining

Wattum Care: The 3-Tiered Solution for Maximizing your Mining Equipment

Wattum Care

Wattum Care is a base plan that is ideal for customers who don't require extensive security measures. This first tier is a great option for those who are looking to begin exploring the benefits of added security.

SUBMIT

Wattum Care Plus

Wattum Care Plus is our second-tier plan that offers increased protection for your mining equipment, ranging from hardware repairs to power supply replacement. This is a great option to ensure your equipment is being optimally maintained.

SUBMIT

Wattum Care Ultimate

Wattum Care Ultimate offers top-tier protection for your mining equipment, ensuring protected and maintained hardware with a level of care that can increase useful life to nearly a decade of good working condition. This plan provides a wide range of services that take into account various risk factors, as seen in the table below

SUBMIT

WATTUM CARE

WATTUM CARE PLUS

WATTUM CARE ULTIMATE

Dust Cleaning

yes
yes
yes

Downtime Storage

yes
yes
yes

Access to on-site Spare Parts

yes
yes
yes

Dead on Arrival(DOA) replacement

no
yes
yes

Repair of miner

no

Up to $1200/yr

Up to $1500/yr

Replace Power Supply

no

1 per year

2 per year

Downtime Reimbursements

no
no

1,000 hours per year

Lock Period

no

12 months

24 months

Cost
*monthly payments will require prepayment of 12 months

Included

$125/mo/unit or 15% self mining*

$250/mo/unit or 25% self mining*

CARE

Dust Cleaning

yes

Downtime Storage

yes

Access to on-site Spare Parts

yes

Dead on Arrival(DOA) replacement

no

Repair of miner

no

Replace Power Supply

no

Downtime Reimbursements

no

Lock Period

no

Cost *monthly payments will require prepayment of 12 months

Included

CARE PLUS

Dust Cleaning

yes

Downtime Storage

yes

Access to on-site Spare Parts

yes

Dead on Arrival(DOA) replacement

yes

Repair of miner

Up to $1200/yr

Replace Power Supply

1 per year

Downtime Reimbursements

no

Lock Period

12 months

Cost *monthly payments will require prepayment of 12 months

$125/mo/unit or 15% self mining
monthly payments will require prepayment of 12 months*

CARE ULTIMATE

Dust Cleaning

yes

Downtime Storage

yes

Access to on-site Spare Parts

yes

Dead on Arrival(DOA) replacement

yes

Repair of miner

Up to $1500/yr

Replace Power Supply

2 per year

Downtime Reimbursements

1,000 hours per year

Lock Period

24 months

Cost *monthly payments will require prepayment of 12 months

$250/mo/unit or 25% self mining*

Wattum Care

wattum care service specialist

Here at Wattum, the security of our customers’ mining experience is our top priority. That’s why we’re excited to introduce Wattum Care, available to all customers who have purchased Bitcoin mining equipment from Wattum or are utilizing our hosting and management services, designed to preserve your hardware and maximize your mining productivity.

As Bitcoin prices spike and mining becomes increasingly lucrative, protecting your mining is paramount. Our experts estimate that consistently maintaining a high level of care for your mining hardware can increase its useful life to as many as 7 years of good working condition.

Extend the Lifetime of your Machines

By committing to the maintenance and security of your machines, you can effectively extend their lifetime and maximize your long-term profitability. Providing industry-recognized equipment and globally competitive rates, Wattum is looking forward to pioneering the provision of the same quality security in the form of post-purchase care.

wattum care service specialist

Frequently Asked Questions

FAQ

What is the turnaround time for repairs and replacements?

Both repairs and replacements have a turnaround time of up to 7 days if the parts are in stock, and 30 days if the parts are not in stock.

Does Wattum have an up-time guarantee, and what happens if it is not met?

Wattum has an average equipment uptime of 97-98%. The Wattum Care Ultimate plan also allows you to use our equipment while yours is under repair, further minimizing downtime on the occasion that your equipment is damaged.

What constitutes a damaged machine?

A damaged machine is a machine that has any physical damage to the parts, or any other issues that prevent it from working at its maximum capability. Some common issues are a broken fan and a broken hashboard. We will repair a machine only if it has less than 50% of its capability. Otherwise, we will try to optimize it to mine 50% or above on the existing working hashboards. We do not repair existing hashboards that are broken.

How is my equipment being protected?

Our facilities provide 24/7 security services with camera setup and lock technology, with on-site personnel to monitor your machines. We also offer additional security options for miners who may be more risk-averse. Such options can protect against unforeseen circumstances, such as fire, theft, or natural disasters.

If my machines go down, can Wattum do anything about my lost revenue?

If you have a machine go down, Wattum will provide replacement machines so that your operations can continue smoothly while your machine is being repaired. However, we do not replace the lost revenue during the down time.

How long do repairs take?

Both repairs and replacements have a turnaround time of up to 7 days if the parts are in stock, and 30 days if the parts are not in stock.

What does maintenance entail and how often is it carried out?

Our maintenance is carried out by both on-site and remote technicians; our remote technicians offer 24/7 surveillance so that any issues or bumps in function are recognized and can be acted on immediately.

What is the max age of machine that Wattum will replace?

We will replace any machine as long as we can find appropriate replacement parts for it.

What is the difference between a damaged and broken machine?

A damaged machine refers to any surface or physical damage that may or may not affect the functioning of the machine. A broken machine refers to a machine that is not working and needs to be replaced or repaired in order to continue mining.

What does 'Basic Repair' cover? Does it include parts replacement?

Yes, part replacement is included: Fans, hashboards, control boards and board components are all parts that can be replaced.

Will my machines be replaced with brand new or used ones?

Wattum offers used machines as replacements; we evaluate replacement machines based on their quality and functionality, so even a used replacement machine will not slow you down. The replacement machine may be a slightly different model, but will provide the same hashpower.

What level of service do I have?

Machine replacement conditions are outlined by the manufacturer, and are typically valid for one year from the manufacture date.

Why Choose Wattum?

wattum service guarantee

Best Service Guarantee

wattum repairs service

Repairs in case of Damages

wattum care controlling

Monthly Controlling

strong and durable

Strong and Durable

wattum care consultation

Free Consultations

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